PENNSYLVANIA, USA — The difference between a tourist and a traveler is getting to know a culture, according to Karen Gershowitz, writer and travel addict. Since boarding a plane to Europe when she was 17, Gershowitz has visited over 90 countries and “gained friends and lovers and made a...
If you’re a student who is planning on attending school abroad as part of your studies or you’re being relocated by your company, it can seem daunting to visit a new country for the first time. Looking for some tips and tricks to mastering international travel? We have them,...
Hotels and resorts in the Green Collection are pioneers of sustainable practices that protect nature and benefit local communities wherever they operate. Each hotel has attained at least one globally recognised certification, including EarthCheck, Green Growth 2050, Green Key, Green Globe or Green Seal. They take social and environmental...
The hospitality industry has undergone a seismic transformation over the last years. This period of change is set to continue through 2023, with shifts in demographics and technology, and the post-pandemic transition to a new normal all playing decisive roles. With clients around the world, we have seen these...
Just a few examples include: Either calling or emailing each guest with a personalized message after booking, rather than a generic automated email, asking for preference requests. This personal touch can make an important difference. Automated personalized guest communication is also a possibility, but requires a capable CRM system to be in...
The changes to the hospitality industry may understandably seem overwhelming at times, given how broad they are and the speed with which they are taking place. However, with the right approach, hospitality managers can make the requisite changes to operations in order to take full advantage for commercial success. What...
Waiting for opportunities until the guest arrives will work against your operations in many ways. Instead, it is better to take a proactive stance and start driving customer experience and revenue from the get-go. The benefits are abundant, namely: Increase the interaction time with your guests: Making the service feel...
Talking about improving hotel operations can´t go without addressing SOPs, which are at the heart of a hotel´s operations. They play a key role in making sure processes run smoothly and guests are provided with the best service, as consistently as possible. Writing SOPs seems like an easy task...
When we talk about cost control in the hotel industry, we typically refer to the management of expenses and the optimization of resources. By diligently managing costs, hotels can ensure profitability and financial sustainability. Cost control challenges can vary from hotel to hotel, depending on the market segment, location,...
Technology plays an integral role in improving hotel operations. A solid tech stack can help hotels save time and improve guest experience. Specifically, the below tools can greatly improve your hotel´s operational performance: PMS (Property Management System) & POS (Point of Sale System) Frictionless interaction with customers; Reduce labor...
